The Board of Trustees and staff of TeamCare have been closely monitoring the global outbreak of the novel coronavirus 2019 (COVID-19). With COVID-19 beginning to have an increased impact in our communities, we feel it’s important to answer your questions through the attached Special Bulletin 2020-1 and share the steps TeamCare is taking to help keep our members safe and healthy.
As with many employers, the Fund office is balancing a remote work environment for our employees while we continue to provide quality service for our members. While we work through this work balance, there will be delays in answering calls and emails. During this time, we encourage members to utilize our website MyTeamCare.org to view their explanation of benefits statements (EOBs), download ID cards, and send your questions through our secure Message Center. The most-up-to date information, resources, and FAQs will be available at MyTeamCare.org.